Understanding the Role of the Dealer and Installer When Installing a Shaftless Home Elevator
December 15, 2025
Installing a shaftless home elevator is a significant—and exciting—investment in your home’s safety, accessibility, and long-term comfort. While the technology behind modern residential elevators is advanced, the process itself doesn’t have to feel overwhelming.
That’s where an experienced authorized dealer and installer comes in. From your first phone call to the final walkthrough, your dealer serves as your guide, project manager, and advocate—ensuring your elevator is installed safely, correctly, and in compliance with all local regulations.
Here’s what you can expect at every stage of the journey.
Step One: The Initial Phone Call and Discovery Conversation
The process typically begins with a phone call or online inquiry to a local authorized Pollock dealer. This first conversation is all about understanding your needs.
During this stage, the dealer will:
- Ask about who will be using the elevator
- Discuss mobility needs (now and in the future)
- Learn about your home’s layout and number of floors
- Answer high-level questions about not only shaftless elevators, but depending on your discussion they might recommend something else, like a stairlift or a vertical platform lift
- Explain what makes shaftless elevators different from traditional systems
This call helps determine whether a shaftless elevator is a good fit for your home and lifestyle before moving forward.
Step Two: In-Home Consultation and Site Evaluation
Next comes an in-home visit, where the dealer evaluates your space and begins shaping a solution tailored specifically to your home.
During the site visit, the dealer/installer will:
- Measure floor-to-floor heights and available space
- Identify the best elevator location
- Review structural requirements
- Assess electrical needs
- Discuss design options, finishes, and configurations
- Confirm accessibility needs (wheelchair use, caregiver support, etc.)
Because shaftless elevators require less construction than traditional elevators, this step is especially important to ensure the home can safely support the system.
Step Three: Design, Specifications, and Proposal
Once the evaluation is complete, the dealer will develop a detailed proposal outlining the recommended solution.
This includes:
- Elevator model and specifications
- Cab size and layout
- Door configurations
- Finish options
- Safety features
- Any requested optional features
- Estimated installation timeline
- Project cost
Your dealer will walk you through every detail, answer questions, and help you make informed decisions—no pressure, no guesswork.
Step Four: Permits, Codes, and Compliance
Many homeowners wonder whether permits are required—and the answer is yes, in most cases.
Residential elevators typically require:
- Local building permits
- Electrical permits
- Compliance with ASME A17.1 / CSA B44 residential elevator codes
- Adherence to local and state regulations
The good news: Your authorized dealer and installer typically oversee this entire process.
They are responsible for:
- Determining which permits are required
- Submitting permit applications
- Coordinating with local building departments
- Ensuring the installation meets all applicable codes
This step protects homeowners by ensuring the elevator is legally installed, inspected, and approved.
Step Five: Pre-Installation Coordination
Before installation begins, the dealer coordinates all necessary preparations.
This may include:
- Working with electricians or contractors
- Providing clear construction requirements (if minor modifications are needed)
- Scheduling delivery and installation dates
- Confirming timelines with the homeowner
A good dealer acts as the central point of contact, keeping the project organized and minimizing disruption to daily life.
Step Six: Professional Installation
Installation is performed by trained, authorized installers; Pollock installers are specifically trained by Pollock and Harmar installation/training managers.
During installation, the installer is responsible for:
- Proper assembly of the elevator system
- Electrical integration
- Safety system verification
- Ensuring smooth, quiet operation
- Protecting the home during installation
Because shaftless elevators are designed for efficiency, installation is often faster and less invasive than traditional elevator systems—but precision is still critical. To learn about what to expect on installation day, we’ve outlined it all in our blog, What Is the Installation Process of a Residential Elevator?
Step Seven: Inspection and Final Approval
After installation, the elevator must be inspected to ensure it meets safety and code requirements.
The dealer/installer will:
- Coordinate inspections with local authorities
- Address any required adjustments
- Confirm all safety features are functioning properly
Only after passing inspection is the elevator approved for regular use.
Step Eight: Homeowner Training and Walkthrough
Before the project is complete, your dealer will provide a full walkthrough.
This includes:
- How to safely operate the elevator
- Understanding safety features and emergency systems
- What to do in the event of a power outage
- Maintenance and cleaning recommendations
- Who to contact for service or support
This step ensures homeowners feel confident, informed, and comfortable using their new elevator.
Step Nine: Ongoing Support and Service
The relationship doesn’t end after installation.
Authorized Pollock dealers continue to provide:
- Routine maintenance guidance
- Service and repair support
- Long-term product expertise
Having a trusted local dealer means help is always available if questions or needs arise down the road.
Why Choosing the Right Dealer Matters
Installing a shaftless home elevator isn’t just about the product—it’s about the people behind it.
A qualified dealer and installer:
- Protect your safety
- Manage compliance and permits
- Coordinate installation from start to finish
- Ensure long-term reliability
- Serve as your ongoing support partner
Choosing an experienced professional ensures your elevator performs exactly as intended—for years to come.
Ready to get started?
To connect with a certified Pollock dealer, check out our contact form or give us a call!
Interested in Becoming a Distributor?
If you are looking to expand your product offerings or trying to reach a new market, then the Pollock Residential Elevator could be perfect for you. Reach out to our team to learn more.
